RESIDENT INFORMATION GUIDELINES
Office hours are Monday – Friday from 9am to 5pm. After hours maintenance emergency phone number is (574) 334-8989 ext. 103 which you can call or text.
- If you get locked out and need a copy of your key, there is a lockout fee
- If we need to come to your house to let you in, there is a lockout fee
- After the 5th a late fee will apply unless your lease specifies differently
- All payments received after the close of business will be posted the next business day
- You are responsible for your all your utilities unless your lease specifies differently
- You need to change your furnace filters need to be changed every 3 months
DAMAGE
- If we have work orders involving broken windows or anything due to negligence on your part, we will bill you. Please be mindful of your kids and guests. You will be held responsible.
MAINTENANCE
- Place a task immediately for any maintenance issues
- Only those we send out to your house can work on your house. No one else is allowed to work on your home.
- Trip charges – You will be billed for no show appointments. If you have to reschedule then it is your responsibility to do so.
PETS
Any pet MUST be approved BEFORE you get it. Pets only allowed in some units. Prior to obtaining an animal written consent MUST be given to the Landlord. If pets are not allowed in the unit and the Landlord finds out that the Tenant obtain a pet without written consent it is considered a breach of this contract and grounds for eviction. Additionally, any pets obtained without permission will automatically incur a pet fee. Pets are not allowed in every unit.
CODE ENFORCEMENT REQUIREMENTS
South Bend, Mishawaka, Granger and Elkhart Code enforcement are all on a mission to maintain a clean and safe city. You are required to keep your property in compliance with code enforcement.
